Continually remind
yourself that there’s no such thing as perfect communication. Doing so
will cause you to try harder to communicate than you otherwise would. Which
means that you’ll get closer to perfect communication than you otherwise
would.
Work hard to develop
the “How can I help?” attitude. Learn to respect others. Never try to change
other people’s minds. Instead, give them something to think about and maybe
they’ll change their minds voluntarily. Never judge other people. Always
think, speak, and act out of love rather than out of fear. Continually
keep in mind that just as suspicion begets suspicion, game-playing begets
game-playing, and deviousness begets deviousness, openness begets openness,
trust begets trust, and goodwill begets goodwill. And always try to be
a good listener. If you do all these things, you and most of those around
you will benefit a thousand-fold.
Never parrot. It’s
like having diarrhea of the brain cells; the material you take in runs
unprocessed, unchanged right through your mental tubes, so to speak. Instead,
offer others only what you have thought through on your own. You may not
be “one of the boys (or girls)” if you do so. But your integrity will remain
intact. And the people around you will eventually recognize that integrity
to your and their benefit.
Base your premises
on what people do rather than on what they say. Base them also on what
you observe in the world of the “what is,” never in the world of the “what
should be” or “could be” or “might be” or the world of the “what ought
to be.” Never base them on verbal ghosts, intangible characteristics, labels,
personified abstractions, or connotative meaning. And rarely, if ever,
base your premises on statistics.
Always base your
decisions on the proposition that principle is not bound by precedent.
Just because something hasn’t been done in the past doesn’t mean that it
can’t be done now. Every moment is new. Every situation is new. Every set
of conditions and every set of circumstances are new. And most important
of all: at every moment, you are new. Always know that there is a first
time for everything.
Practice being a
clear, innovative thinker. Venture forth in uncharted waters from time
to time. Who knows? You might think of a new product. A new service. A
new market. A new way of doing things, of looking at a problem, of organizing
and applying limited resources. New efficiencies. New solutions. The kind
of accomplishment that is considered by most to be the Nirvana of the business
world. And always remember that practice makes perfect.
Be careful of words
such as “proof” and “proven.” Their generally accepted meanings are in
conflict with the world of no-words, the real world, a world of unlimited
possibilities, a world in which nothing can ever be proved but can only
be temporarily confirmed.
When you’re the
sender of information, continually look for indications that the receiver
understands what it is that you’re trying to say to him. The eyes and facial
expression are a good place to look. Sometimes ask for verbal feedback.
But the best indication is the action he takes when you’ve finished speaking.
When you’re the
receiver of information, continually give the other person an indication
that you think you understand what it is that she’s trying to say to you
by the look in your eyes and by the expression on your face. Give her verbal
feedback from time to time. But the best indication that you can give her
is the action you take when she’s finished.
Constantly keep
in mind that the word (symbol) is not the thing (referent). Therefore,
no matter what anyone says to you, it can have no effect on you unless
you permit it to do so. Which means that you can’t be offended or angered
or discouraged or hurt or made to feel guilty or whatever by anything anyone
says to you unless you choose to be offended or angered or discouraged
or made to feel guilty or whatever. It’s always your call.
In conversation
it’s a good idea from time to time to introduce a subject-predicate sentence
with the appropriate qualifying phrase. For example, “In my opinion (or
judgment) . . .” or “I have inferred that . . . .” This will give the other
person the idea that your beliefs are not carved in stone, that you’re
amenable to a change of mind given good reason to do so.
Try to keep in mind
when receiving information that there are two kinds of referents: single
and multiple. After a while, differentiating between the two will become
second nature to you. When it does, you’ll be amazed at the incisiveness
of the questions you’ll be asking. And you’ll also be amazed at how smart
you’ve suddenly become. But please know that the smartness was always there;
you just didn’t know how to use it.
It’s OK to talk
about anyone or anything as being a member of a class. But always think
about that “anyone” or “anything” as being unique. Doing so will allow
you to function as a social animal but without being perceived as a stuffy
intellectual at the same time.
Know deep within
that during your waking hours you live in two worlds at basically the same
time (1) the real world, the world you experience, the world you see, hear,
touch, taste, and smell and (2) your world of words, an imagined world,
a world of thoughts and feelings induced by words. Doing so will make it
easier for you to differentiate between concrete and abstract words. Which,
in turn, will make it easier for you to differentiate between when you’re
“living” outside your head and when you’re “living” inside your head.
Use concrete (or
outer-world) words as much as you can and abstract (or inner-world) words
as little as you can. It’s also a good idea to ask others to do the same.
Get into the habit
of using short, concrete, familiar words rather than long, abstract, unfamiliar
ones. For example, “innocent” instead of “inculpable” and “naive” instead
of “ingenuous.” Doing so will increase the likelihood that the other person
will understand what it is that you’re trying to say. Especially if he
or she is from a different part of the country than you. Or of a different
racial, religious, or ethnic background. Or from a smaller town. Or from
a bigger city. Don’t forget: the purpose of words is to communicate, not
to impress.
Be constantly aware
that you can never know what the other person means by the words she uses.
You can only know what you mean by them. Therefore, when in doubt, ask
for an operational definition. Or a description in outer-world words.
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Time to pause and take a deep breath.
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Strive to inform
rather than to deceive, to illuminate rather than to obscure.
Speak from knowledge
rather than from word information. If you haven’t experienced it, you literally
don’t know what you’re talking about.
Avoid projecting
intangible characteristics into persons, plants, animals, and things. If
you don’t, you’ll spend a good part of your life jousting with creatures
of your own making without being aware that that’s exactly what you’re
doing.
Avoid making statements
that can’t be tested. When others do it, try to change the subject. If
you don’t, you’ll accomplish nothing. And you’ll waste a great deal of
time accomplishing that nothing.
Don’t make what
sound like factual statements unless you’re confident that they are indeed
factual. Don’t make inferential statements unless you’re confident of the
accuracy of your premises and of the soundness of your reasoning. Don’t
make judgmental statements unless they’re based on your own experience.
And avoid offering opinions altogether. As Voltaire observed: “Opinion
has caused more trouble on this little earth than plagues or earthquakes.”
Always identify
for your listener the form of your assertion when making it — that it’s
a fact, an inference, a judgment, or (and only if you feel you must!) an
opinion. If she’s someone who is discerning, she’ll appreciate your honesty.
If she’s not, you haven’t lost anything by doing so.
Frequently check
the meaning of key words — usually nouns and verbs — when conversing with
another. If you don’t, it’s highly likely that neither of you will be talking
to the other but rather at the other.
Avoid beginning
sentences with “Everyone knows. . .”, “It’s a fact that . . .”, and other
such unjustified assumptions. You may not qualify to be a regular on a
TV talk show, but you will qualify to be a regular with your family, friends,
and co-workers.
Avoid jargon, buzz
or vogue words, euphemisms, ethnic and cultural transplants, and clichés.
Use idioms sparingly and only if they’re not trite. Never leave a comparative
or superlative hanging in midair. But do use analogies, metaphors, and
similes where appropriate; they can approximate thoughts and feelings better
than most other word-forms can.
Mastering the principles
of language is like finding the fountain of youth. It’ll keep you young
biologically and wise psychologically by dredging your mind of accumulated
garbage.
Avoid all fallacies
of logic — such as ignoring the issue and attacking your opponent personally
(the ad hominem attack); holding that if B followed A, then A must have
been the cause of B (post hoc, ergo propter hoc); and assigning a characteristic
to an entire group on the basis of only one or two observations (the fallacy
of over-generalizing) — when engaged in an argument, discussion, or debate.
You may win the battle if you use them, but you will most certainly lose
the war.
Never quote a critic;
it’s like quoting an adult male on what it feels like to bear a child.
Use measurements
and simple arithmetic where appropriate; they can help you (1) better understand
what’s happening and (2) better convey to others what’s happening. But
avoid using statistics; they have nothing to do with the world of no-words,
the real world.
Beware of polls.
They are meaningless for at least three reasons: (1) the questions asked
are always biased; (2) there is a tendency for people to lie to pollsters;
and (3) they frequently turn out to be more the self-fulfilled prophecy
than a reflection of what the respondents were thinking at the time.
Respond to a “What
does it (a given word) mean?” question first by pointing to the appropriate
referent. If there isn’t one available, describe in concrete words whatever
it is that you intend the word to represent. And if that doesn’t do the
job, use an operational explanation of how you think it (the referent)
works. Use a synonym only as a last resort. But if you do, don’t delude
yourself that the other person will understand exactly what you’re trying
to tell him; it’s highly likely that he won’t.
Avoid using labels.
The trouble with labels is that once you label something there’s a tendency
to think that you know all there is to know about that something. You don’t.
Don’t string words
together as you would string beads together. Beads are things, while each
word is the skin of a living thought. Use at least as much care in selecting
words to express yourself as you would in choosing herbs and spices when
cooking. The right choice in both cases will mean the difference between
a love offering and an offering of bile.
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Time to pause again, and take another deep breath.
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Don’t strive to
impress others with the size of your vocabulary or with the artfulness
with which you can put words together; strive instead for sincerity and
clarity. You’ll be a superior communicator for it. Besides, anyone who
is impressed by big words or obscure passages is not worth impressing to
begin with.
Use verbal language
the way you use the language of algebra — i.e., make clear what you intend
each symbol (word) to stand for.
Don’t express yourself
in monochrome; life isn’t that way. Indeed, no two things in the Universe
are exactly alike. So if you say everything is great, then nothing is great.
And if you say everything is a ripoff then nothing is a ripoff.
Don’t make choices
while upset or agitated. They will most likely be bad ones.
In all your communication
with others, try to follow the advice Polonius gave to his son, Laertes,
when the latter was preparing to leave home for the first time: “This above
all: to thine own self be true, and it must follow, as the night the day,
thou canst not then be false to any man.”
Get into the habit
of thinking in terms of process. When someone imparts information to you,
think through step-by-step what had to be done to gather that information.
If you do, you’ll find very frequently that the information being presented
to you is probably inaccurate or untrue. Which means that it’s worthless
and should be discarded.
When giving instructions
to others, do it in terms of process as well — what he or she has to do
step-by-step to carry out those instructions. It may sound laborious or
tedious. But if you do, the room for error will shrink precipitously.
Stick to ideas.
Forego discussing personalities. Especially in politics. It’s OK to attack
the ideas of Newt Gingrich, Edward Kennedy, Jesse Helms, Richard Gephardt,
Mario Cuomo, or Rush Limbaugh. But it’s not OK to attack Newt Gingrich,
Edward Kennedy, Jesse Helms, Richard Gephardt, Mario Cuomo, or Rush Limbaugh
themselves. Nothing is gained by doing so. By anyone.
Be honest with people.
If you don’t know, say you don’t know. Don’t invent, don’t lie, don’t lay
down a smoke screen of words to conceal your ignorance — that’s like jumping
from the frying pan into the fire. Eventually, you’ll be found out and
you’ll come off like a horse’s behind.
If you think you’re
up against it for any reason, empty your mind and wait. Because, paradoxically,
it’s only when your mind is empty that you can know the right thing to
do. You see, the mind thinks. Which means that it operates in the realm
of the relative, the realm of right and wrong. But the soul knows. Which
means that it functions in the realm of the absolute, the realm of the
infallible. Empty the mind and it’s the soul’s knowing that prevails, a
knowing that’s infallible, a knowing that’s even more certain than death
and taxes.
Try not to react
to statements in a knee-jerk way. Instead, try to find the indicated referent.
If you do, you’ll frequently find there isn’t any. Which means that what
was said to you is without meaning.
Be clear on what
are things and what are ideas. For example, don’t turn a thing into a person
(“The Pentagon reported that . . .”). Buildings can’t talk, only people
can. And don’t turn an idea into a thing (“We can get back at the Federal
Government by blowing up one of its buildings.”). The Federal Government
is an idea, not a thing. And you can never get back at an idea.
When reading a newspaper
or magazine, when listening to a talk show, when witnessing an exposé
of one kind or another on TV, when watching the evening news or headline
news, or when doing anything like the foregoing, always remember that what
you’re being told is not what happened, but someone’s perception of what
happened, a perception shaped by the needs of his or her symbolic-self.
If you’re going
to talk about people, at least stay away from talking about them in terms
of intangible group characteristics. None of such characteristics is real.
Talk about individual characteristics instead. You’ve got a better shot
at saying something that makes sense.
Never for even one
moment give credence to the claim that there’s such a thing as a group
point of view. Or a group way of looking at things. Or a group way of thinking.
There’s no such thing: (1) point of view, way of looking at things, and
way of thinking are all a reflection of experience, (2) no two people have
the same set of experiences, and (3) therefore, there must be infinite
diversity in the points of view, ways of looking at things, and ways of
thinking.
Don’t take meanings
for granted. Some of the more common words are the bigger traps — “lifestyle,”
“cultural,” “role model,” “affirmative action,” “racism,” “diversity,”
and “proportional representation,” for example.
Question meaning
no matter who’s doing the talking. Someone who has the credentials of an
expert — licenses, graduate degrees, prizes or awards, titles, published
articles and/or books — and who looks and talks like an expert — coat,
shirt, tie, neatly trimmed beard, gray at the temples, smiling countenance,
good voice, the right jargon, and so on — could consistently spew forth
utter nonsense. And an uncredentialed, unlicensed, unpublished, gaunt,
spare derelict, with matted hair, filthy beard, blazing, feverish eyes,
squeaky voice, dressed in a tattered robe, with dirty feet encased in dirty
sandals, etc., could consistently send forth sheer wisdom and genius, all
the while drooling spittle.
Always remember
that if you can’t point to a referent, or draw a picture of it, or reproduce
the smell of it, or reproduce the sound it makes, or reproduce how it feels
on the skin, or reproduce its taste, or describe it in concrete terms,
or give an operational explanation of how it works, you cannot convey what
you’re thinking to another.
Be constantly aware
that because you spend much more time talking to yourself than to others,
you tend to forget that that’s what you’re doing when you are talking to
others. One of the problems with that is that you’re so familiar with what
you’re thinking that your mind tends to fill in the gaps. Another is that
you probably don’t bother to occasionally check with the other person to
see if he or she is receiving what you’re trying to convey. The result
is very much like Shakespeare’s notion of “full of sound and fury, signifying
nothing.”
Question authority.
Especially in selecting premises. If what you’re told doesn’t square with
your experience, take a good long look at it before making it your own.
It may take you longer to decide something. But your batting average will
go from an anemic .090 to a lusty .450 plus.
Try not to swallow
what you read or hear without chewing on it first. Just as undigested food
can cause you stomach problems, undigested information can cause you head
problems. You can take a pill or two to help you feel comfortable in the
case of the former. But there’s no pill in existence that can alleviate
the distress that goes with the latter.
Always keep the
idea of relevancy in the back of your mind when both receiving and sending
information. Know that information is as plentiful as the leaves on the
trees, as plentiful as the grains of sand on the beach. But it’s only the
information that’s relevant to the mental task at hand that needs to be
considered in both receiving and sending. Ignore everything else.
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